This summer I had surgery at Lahey Clinic in Burlington, Massachusetts.  During the prep, I had to change from my street clothes into a pair of hospital johnnies, one opening in back, the other opening in front, like a robe.  On the wall of the changing stalls was a nice little document with clear step-by-step instructions for putting on the two garments.  Each step was accompanied by a picture of a patient putting the gowns on.

It was a great, very useful document.  It was concise, clear, and told me all I needed to know about how to don these garments for my procedure.   It was  great piece of technical communication.

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It’s a shame radiology doesn’t have a copy of the document.  It’s a great piece of technical communication, and it left me with a great impression, as a patient and as a technical writer.  And I was disappointed not to see it shared by other departments of the hospital.